Shipping policy
3. Shipping Policy
Last updated: 24/07/2026
Order Processing
Orders are typically processed and shipped within 1–3 business days from our fulfillment warehouse in Dongguan, China.
Shipping Destinations and Delivery Times
We currently ship to the following regions, with estimated delivery times below:
| Region | Standard (Free) | Express (Paid Upgrade) |
|---|---|---|
| United States | 10–13 business days | 7 business days |
| Canada | 10 business days | 7 business days |
| Australia | 11 business days | 7 business days |
| Germany / EU | 10 business days | 5 business days |
| Philippines | 4 business days | — |
| Vietnam | 6 business days | — |
Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier delays, or circumstances outside our control.
Shipping Costs
Standard shipping is free on all orders. An optional express shipping upgrade is available at checkout for an additional fee, where offered.
Customs, Duties, and Taxes
Most orders are shipped Delivered Duty Paid (DDP), meaning applicable duties and taxes are included in your order total and you should not be charged additional fees on delivery. Where DDP is not available for your region, any applicable customs duties or import taxes are the responsibility of the recipient.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Lost or Delayed Packages
If your package appears lost or significantly delayed beyond the estimated delivery window, contact us at joel@flykik.com with your order number and we will assist in locating your shipment or arranging a resolution.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error, contact us immediately at joel@flykik.com — we can only make changes before the order ships.