Refund policy
1. Return and Refund Policy
Last updated: 24/07/2026
Our Policy
We want you to love your FlyKIK. If you're not satisfied, you may return unused, unopened items within 30 days of delivery for a refund.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Returned within 30 days of the delivery date shown on your tracking
Items that do not meet these conditions may be denied a refund or subject to a partial refund at our discretion.
Non-Returnable Items
The following are not eligible for return:
- Items marked as final sale or clearance
- Gift cards
- Items damaged due to customer misuse
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of a defective, damaged, or incorrect item received (see "Damaged or Defective Items" below).
We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item.
How to Start a Return
Email us at joel@flykik.com with your order number and reason for return. We will provide return instructions and the return address once your request is reviewed.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at joel@flykik.com with photos of the issue. We will cover return shipping costs in these cases and provide a replacement or full refund.
Late or Missing Refunds
If you haven't received a refund within the timeframe above, first check your bank account again, then contact your card issuer — processing times vary. If you've done this and still have not received your refund, contact us at joel@flykik.com.